Will my infant child need a ticket?
Children under 12 months old do not need a ticket. Those under 12 months old will not get a goodie bag unless a ticket is purchased. Infants must be listed during registration—capacity limits are in place with Metra and all people must be accounted for onboard.
My child/I have allergies, will the cookies have allergens?
Special cookies will be purchased for those who have allergies. Allergies must be listed when purchasing tickets. Please reach out to Michelle Podkowa at email@example.com with questions.
How will COVID-19 change the event?
- Per Metra guidelines and Federal mandates, all passengers over 2 years old who are medically able, must wear a face mask on public transportation. All of Santa’s helpers will be wearing face masks.
- The train capacity will be limited to allow for social distancing.
- Disinfecting wipes will be available for participants to use.
- All snacks/beverages will be handed out in individual packaging.
- Santa will be following CDC, state and federal guidelines.
The Santa Express will still pass out goodie bags with activities for those with children’s tickets. We will still be playing holiday music and pass out caroling sheets. A holiday story will be read. Santa will visit every child and family. Photographs are encouraged to be taken and please grab one of Santa’s helpers to snap the photograph of your family.
Are there refunds?
There are no refunds but tickets are transferrable. If you transfer tickets to another family, please let Michelle Podkowa know immediately at: firstname.lastname@example.org.
How fast do they sell out?
Santa Express tickets usually sell out within the first 24-48 hours. Some trains sell out even quicker.
Can I dress in my PJs and bring my own Polar Express book?
Yes, and Yes. We encourage people who have the book to bring it. While we use a microphone, it is difficult to hear the story if other riders are loud. We do show the pictures to everyone as we read but it will be easier for a child to see the pictures in their own book as well. Many children dress in their PJs but it is not necessary. Whatever the child and parents are most comfortable in will work for the trip. Please dress for the weather, we will still have to wait outside on the train platform for the train and occasionally the train is late.
For more information, call 630-510-4941 or email email@example.com.